Terms & Conditions

OVERVIEW

Welcome to KRY International also hereby known as “we”, “us” or ” KRY International”. We are an online e-commerce website and these are the terms and conditions governing your access and use of KRY International along with its related sub-domains, sites, services and tools (the “Site”). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by KRY International.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of Use constitutes your acceptance of those changes.

To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access to the Site and/or use of any services offered by the Site (whether such access or use is authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.

Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information, you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorised or not) of the username and/or password.

Dear customers, KRY International always gives the highest priority to customers. However, in order to improve the quality of customer service, timely and faster, some rules and regulations have to be followed. Respected customers are specially requested to follow the below mentioned rules carefully before purchasing products from KRY International. Thank you!

Product Information:
We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not warrant that all information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. All product warranties declared at the time of sale are essentially warranties provided by the product manufacturer. That is, the warranty service of the sold product is mainly carried by the parent company of the particular brand. Every brand is different in terms of warranty service and their terms and conditions are mentioned on their official website. In this regard, the subsidiary KRY International is acting as a means of enforcing the warranty service terms of the original brand companies.

Delivery:

• Delivery charges should be paid in advance for orders outside Dhaka.
• 1% condition charge will be added if the product is ordered in cash on delivery.

Pre-Order:

Pre-ordered products are priority dispatches and are generally shipped within 20-35 business days upon successful online transaction. A COD option is not available for pre-order. You may cancel your pre-order within two to five days of the order. Once you cancel your order, it will take 7-10 business days on average to process your refund.

Refund:

If you pay us by using card, then we will request a refund in bank which will take 7-10 working days.
If you pay us by bkash/rocket/nogod mobile banking, then your money will be added in your desired account within 7-10 working days.
If you pay us by bkash/rocket/nogod personal mobile banking, then your money will be added in your desired account within 3 working day.

The warranty conditions specified by the manufacturer are as follows:

We follow international and domestic warranty policy for every product. Most of the products imported by KRY International are covered by the warranty within a short period of time and some products are replaced as soon as complaints are received. All products sold are not warranted. The warranty is applicable only for those products for which the parent company has declared a warranty period. The warranty is given depending on the brand and model of the mobile, laptops, and other products. If a product under warranty is found to be defective after the sale, the defect is rectified by repair and replaced immediately depending on the type of product. If the product of a particular model is not suitable for replacement, KRY International may replace it with an equivalent product of any other brand currently in stock. A product of a particular model is unrepairable and if the same or equivalent product is not available in our stock, better products of that model can be replaced through depreciation and price adjustment. If a certain model product is not available at KRY International that cannot be repaired or replaced, the price may be refunded through a sales depreciation adjustment. KRY International will not be held responsible if any software or data is damaged or lost during the use of the product or the service of KRY International. Note that in this case, KRY International will not be responsible for data recovery or software restoration. The time to return the product after completing the service work after covering the product warranty of a certain model is not fixed, this time can be from 5-7 days to a maximum of 35-40 days or more; Because in most cases the parts required for repair have to be specially imported as there is not enough buffer stock in the country which takes a lot of time. Consumers are informed that most of the warranty products are not repaired, the parts that are lost are replaced but in most cases are imported from abroad. Setup and operating system customized at the time of sale are not covered under warranty. Life Time Warranty you get warranty benefits for as long as the product is present in the market. KRY International may charge a fee for any service outside the scope of the warranty which shall be effective subject to the consent of the purchaser. In the case of service warranty, if any parts are required to be changed or added, then the buyer will normally collect it at his own responsibility or can collect it through KRY International subject to payment of advance price with the consent of the buyer. KRY International shall not be liable if any problem is found in the product or any new problem is created in the free software or hardware tuning provided by KRY International during or after the warranty period has expired.

Warranty:

Any defects due to careless use such as water-soaking, breakage, burns, injuries, deep scratches etc. will not be covered under the warranty. If the serial or serial sticker of a product is partially or completely removed, removed or damaged for any reason, the product will no longer be covered by the warranty. If the motherboard, graphics card and RAM have fungus or rust and any deep scratches or scratches on the motherboard, the graphics card or RAM will not be covered by the warranty. The product will not be covered under warranty if one or more pins are found to be completely or partially broken, bent or deformed in the case of motherboard and processor. Removing the Apple Mac Book’s own operating system will void the product’s warranty. For certain models of combo keyboard-mouse (all keyboard-mouse sold together as a bundle) damage to either the keyboard or mouse requires the complete combo set (accessories) to be presented for warranty. Only a keyboard or mouse presented separately for warranty will not be acceptable. Power adapters for routers, switches, access points, TV cards, etc. and similar products are not covered under warranty. If more than 2 months have passed in the warranty or service department after the warranty of a particular product, the company will not bear the responsibility for the product. Loss of warranty receipt paper and purchase receipt for certain products will not be covered under warranty. Below is the email address for any warranty-related queries or complaints:

Mail to: info.kryinternational@gmail.com

Trademarks:

KRY International are our trademarks and service mark. All other trademarks, product names, and company names and logos appearing on the site are the property of their respective owners.